Payments, Policies, and Documents
General Questions
- Where do I become a member?
- How do I make a reservation?
- How do I make a payment?
- How long will it take to confirm my booking?
- When will I receive my documents?
- What is included in my documents?
- Will I need a passport or Visa?
- Can I pre-book shore excursions?
- Can I purchase travel insurance?
- Can I switch my cabin or after I book it?
- Can I cancel my booking and get a full refund?
- Do you recommend buying insurance?
- Are there any additional booking fees?
- When should I make my reservations?
Excursions
- How does the booking process work for shore
excursions?
- Can I pre-pay for my excursion?
- Can I pre-book shore excursions if I am traveling by
myself, on a ship, or with a group?
- How can I confirm my shore excursion request was
received?
- What if I decide to cancel my shore-excursion?
- How do I cancel shore-excursions?
- Can I travel with my family and friends?
- When do I receive my Documents?
- Are there Children rates?
- Are there Senior rates, AARP, ect?
- I have a disability what tours are recommended?
Where do I become a member?
To become a member please click here. Membership insures the best rates,
special promotions, and updated news on Alaska Travel.
Fill out an reservation form, select a cruise, tour, lodging, excursion, or a
combination, mail it, e-mail it, or call us. Upon receiving your
request we will contact you to confirm the information received, form of
payment, and send a confirmation of your booking via e-mail.
How to Contact us?
AH cruises and tours
P.O. Box 165
Skagway, AK 99840
reservations@alaskaheritage.com
907-983-3045 Phone
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AH gladly accepts checks, money orders, Visa, and MasterCard. Money
orders, bank drafts, and credit checks can be made to the order of AH Cruises
and Tours. On some
cruises and packaged tours we can accept American Express and Discover.
Due to security reasons, emailing your credit card information is not
encouraged. Details of the Credit card type, number, expiration number,
and name as appears on the card along with a signature authorizing payment for
your trip can be fax to 907-983-3046. If you like to call in your credit
card we will still require a signed authorization from you.
Deposits and Cancellation fees vary according to the travel operator booked.
AH requires a 30% non-refundable deposit on all tours, packages, and cruises.
Confirmation and itinerary
with your credit card authorization will be sent to you. Unless you
instruct us otherwise, we will automatically charge the final payment to your
credit card on file approximately 45 days prior to departure.
With a fully completed e-reservation form, confirmation can be sent within 72
hours. If there are questions most e-mail confirmation are sent within 2
weeks of your initial reservation. Within the confirmation will be a number only
recognizable by AH cruises and tours and a contact phone number in case there
are any questions please call and have your confirmation number available.
Details on your Alaska itineraries can be found on this website, but could be
subject to change if the tour operator, or cruise line determine it is
necessary. If this happens you will be informed immediately.
A photocopy of all relevant information will be faxed or mailed (example:
Deposit and Final Payment dates and amounts). Then final documents will
normally arrive 10-21 days prior to your departure via Priority mail, UPS, or Fed-Ex.
There is an automatic charge for the cost of sending the documents.
Included in your documents if purchased will be your air tickets, cruise
documents, itinerary, emergency contact, and general information about your
trip.
All U.S. laws apply in Alaska. U.S. residents are not required to have
a passport, however U.S. and Canadian citizens are recommended to travel
with a passport if at any time during your cruise or tour you will crossing the
boarder. Chances are you will be going through Canada if you are cruising
and the best form of identification is a passport. We encourage all
passengers carry a valid passport. If you don't have a passport and are a
U.S. citizen you can also bring a government issued picture id (i.e. drivers
license) with a notarized birth certificate or certified naturalization
certificate to take the place of a passport.
Non-US citizens must have a valid passport and appropriate visas for both
Canada and the U.S.
Failure to bring appropriate identification could hold you up at the boarders
of Canada or the U.S. Canadians need only proof of citizenship and citizens of
other countries should consult with the US government.
For addition information click here.
www.state.gov
http://travel.state.gov/passport_services.html
Yes, see the shore excursions tab for options. The "AH fern" will indicate
tours that are a "must do", fill out the shore excursion form and submit
it to us. The most tours in Alaska book early, I highly recommend booking
your shore excursions early to insure availability. Keep in mind nothing will be reserved
until we
have your deposit or full payment.
Cancellation insurance can be purchased and is usually based on the amount
insured. In other words prices are based on how much and what is purchased
(just like car insurance). Depending on the type of insurance you
buy there are slight differences. For example, Pre-existing conditions are
not covered unless you purchase your insurance at the time of booking and
purchase insurance that covers the full cost of your trip. Please
see our page on insurance if your interested.
You can switch based on availably of the cabin category you are wanting.
Keep in mind if this is done after deposit is made, there could be a change fee
of approx. $50.00 per change (rates vary). Normally if you are upgrading the fee is
waved, it varies with each cruise operator.
In your confirmation is a cancellation schedule for your particular vacation.
Please review it, and call us if you have any questions. Call us immediately if you
decide to cancel this will allow us to cancel all components of your trip to
insure you avoid unnecessary cancellation fees.
Refunds and Cancellations
A deposit equal to 30% of services reserved is due at the time of booking, with
the balance due 60 days prior to your first day of travel. The following change
and cancellation fees apply. Between 60 to 30 days prior to your first day of
travel a 50% cancel/change fee will apply. Between 30 to 15 days prior to your
first day of travel a 75% cancel/change fee will apply. Within 15 days of
travel, your package is non-refundable and non-changeable. Groups, seven-day
cruises, escorted tours, and certain wilderness lodges have additional
restrictions, see your itinerary for additional information. Because we cannot
make exceptions to our cancellation or change policies for any reason, including
family and medical emergencies, we STRONGLY encourage you to purchase travel
insurance .
Yes, however it is important that you know why you might need insurance and
if that is covered under the policy purchased. For example, is someone ill
in your family? Do you want to be able to cancel your trip if something
happens to this a family member? Do you have a pre-existing illness? Ask these questions before hand because your
policy might not be applicable. It's important you purchase the right
policy for your needs. We are not insurance experts, but will have you
talk with a professional if needed.
Fees vary depending on the complexity and time spent planning your vacation.
If you use the order form on-line and it is straight forward what you are
requesting there is no fee. If you need one on one consultation with an
Alaskan counselor for a complex tour we require a non-refundable $100 per person
consultation fee. This insures a mutual commitment. Every component of a
trip requires different deposits, the amount for all final payments will be sent
to you. Note that tours are not confirmed till deposit is received.
Non Refundable Fees
Shore Excursions= $10 dollars per order form (fee is waved for passengers
planning there vacation with us)
Custom Consultations Fee= $100 dollars per person
Mailing UPS or Fed-Ex= Cost of packet of information.
Reservations should really be made as soon as you know your dates of travel.
This will insure availability on tours, lodging, cruising, and transportation.
Booking early you still have up until approx 45 to 90 days prior to your
departure date to cancel and get a full refund excluding the non-refundable
booking fee on most activities.
How does the process work for booking Shore Excursion?
Many tours in Alaska have limited availability, and booking
your tours in advance reduces your chance of disappointment. All shore excursion
bookings are processed on a first-come, first-served basis. Shore excursions may
be prebooked and prepaid prior to Travel. If tour details are not yet
finalized, please check back closer to your departure date. If the excursion you
are interested in is sold out, you may wish to check back on occasion to see if space
has become available for a waitlisted excursion prior to departure.
When sending a request keep in mind it is a request and is not confirmed till
you receive a printable confirmation. Your confirmation is your voucher,
it will have all the details including a confirmation number for each tour,
vendor phone number, time and location of pick-up.
Yes, all excursions are pre-paid through the on-line process. If you
wish to pay by check or money order your excursion will not be confirmed till
payment is received.
Yes, whether you are an independent traveler, a cruiser, or traveling
with a group you can pre-book. However, please reference if you have multiple
people you are travel with.
You will receive an automatic reply that says your request was received.
NOTE: Nothing is confirmed until you receive a confirmation e-mail from us with
confirmation numbers and payment is received.
Refunds and Cancellations
Full payment due at time of booking. The following change
and cancellation fees apply. Between 60 to 30 days prior to your first day of
travel a 50% cancel/change fee will apply. Between 30 to 15 days prior to your
first day of travel a 75% cancel/change fee will apply. Within 15 days of
travel, your package is non-refundable and non-changeable. Groups, escorted tours, and certain wilderness lodges have additional
restrictions, see your confirmation for additional information. Because we cannot
make exceptions to our cancellation or change policies for any reason, including
family and medical emergencies, we STRONGLY encourage you to purchase travel
insurance.
Send a request form and choose "Change existing reservation". Reason
for cancellation. We will make every effort to cancel your excursion as
soon as possible. Will we send you a confirmation of cancellation via
e-mail, as well as any charges that have occurred.
Yes you can, just make sure you either book together, or reference each other
in the comments area. There are some tours that only allow a certain
number of people, example Helicopters can carry up to 6 people per Helicopter
depending on weights, so depending on the number of people you have traveling
together, you may have to go on separate Helicopters or separate times.
This can be confirmed ahead of time.
Upon confirmation we will send you a printable version within 48 hours.
This will be your documents. There will be one page for each excursion
with a confirmation number.
Yes, Children 12 normally receive up to a 50% discount. Discounts
are vendor dependant, when requesting an excursion please note the age of each
person in your party.
Generally speaking no there are no discounts in Alaska during the summer
months. This is peak season for most Alaskan companies. It the
winter there are limited excursions, but generally are a lot less expensive.
A shore excursion may not be suitable for
everyone. Shore excursions sometimes involve significant physical exertion or
require special skills. We have tried to indicate the level of activity on each
tour. Do not exceed your own physical limitations. Only you can judge your
physical condition. If you have questions about the physical requirements or
skills needed to participate in a shore excursion, please ask in advance.
Passengers with disabilities should inquire in advance whether a shore excursion
will be able to accommodate their needs.
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